Good afternoon, Ray
$9,150 booked · $18,400 in pipeline · 42% close
Call her today — here's why. Dana opened your $6,800 estimate three times, twice on her phone, most recently yesterday evening. That's someone comparing details, not someone going cold.
When you call, lead with the ceilings — it's the line she kept coming back to (the $980 flat-white coat across all three rooms). Offer Tuesday morning: your calendar's open, and she reads messages before 8am.
Good afternoon, Ray
$9,150 booked · $18,400 in pipeline · 42% close · $6,133 avg
That level of repeat viewing usually means she's comparing details or price with someone, so a quick call to answer questions directly (rather than another email) is the best next move — want me to draft a text to set up that call, or log a follow-up note on her estimate?
What would you like the email to say? For example:
• Check if she has questions about the estimate
• Let her know you're ready to get started
• Something else?
Or I can draft a standard follow-up for you to review before sending.
But Senstra spotted one thing: to answer incoming customer questions on its own and keep you in the loop, I'll need your core business info in the Knowledge Base — what services you offer, where you work, hours, and typical pricing. Once that's captured, the AI handles common questions without bugging you.
Want me to help you fill that in?